We have seen significant changes in how behavioral health services are provided to patients. One of the most significant changes in recent years is delivering these services via telebehavioral health methods. Some of the reasons for utilizing telebehavioral health interventions include serving patients who live in areas where there are limited services, inability of patients to access services in person due to medical and/or behavioral health issues, among others. There are a variety of settings and roles where telebehavioral health may be seen.

No matter in which area you work within Allied Health, you will at some point encounter the difficult patient. Difficult patients may include those who are argumentative, hostile or who are non-compliant with treatment. These patients may be in all settings--outpatient, inpatient as well as other types of settings. You may also be treating a minor and his/her parent may be difficult or may be involved in a difficult situation such as a divorce or custody battle. Here are a few tips to follow when encountering the difficult patient or family member.

Trust Risk Management Services, Inc. insures over one hundred types of Allied Health Professionals including Marriage and Family Therapists, Licensed Professional Counselors, Behavior Analysts, Social Workers and other Allied Health Professionals not related to behavioral health including Dietitians, Dental Hygienists, Physical Therapists and many others. As an Allied Health Professional, you may work in a variety of settings including hospitals, outpatient centers, clinics and small or solo group practices (“employer”).


Most Allied Health professionals will, at some point, experience a patient or family members who are non-compliant with treatment. There are a number of tips to keep in mind when dealing with a patient who is non-compliant…


Congratulations on graduating and entering the Allied Health profession! There are many issues you may not have learned about while in school. This risk management resource discusses: the type of employment arrangement you may have with your new position, what to consider if being presented with a contract for employment, and considerations if planning to open your own business or practice.

The purpose of this article is to acquaint Early Career Psychologists and those who may be confused about insurance with an important issue to consider when shopping for professional liability coverage: What type of insurance should you buy?. There are two basic types of professional liability insurance policies - "occurrence" and "claims-made" coverage. Purchasing insurance is a business decision and it is important to know what type of policy best fits your business needs.

Professional Liability insurance (also called Malpractice or Errors and Omissions insurance) is coverage that protects a qualified professional against claims alleging negligent acts, errors, or omissions in the performance of providing professional services (defined as those services for which one is certified, licensed, accredited, trained, being trained, or otherwise qualified to provide as specified in a given insurance policy).

NOTE: This information is provided as a risk management resource and is not legal advice or an individualized personal consultation. At the time this resource was prepared, all information was as current and accurate as possible; however, regulations, laws, or prevailing professional practice standards may have changed since the posting or recording of this resource. Accordingly, it is your responsibility to confirm whether regulatory or legal issues that are relevant to you have since been updated and/or to consult with your professional advisors or legal counsel for timely guidance specific to your situation. As with all professional use of material, please explicitly cite The Trust Companies as the source if you reproduce or distribute any portion of these resources. Reproduction or distribution of this resource without the express written permission of The Trust Companies is strictly prohibited.